At BuzzLocalPH, we are committed to building a trusted and vibrant marketplace for our local communities. As a vendor, you play a key role in shaping the experience of every customer. By joining the platform, you agree to uphold the following standards of professionalism, integrity, and service.
1. Authenticity & Transparency #
- Provide accurate and up-to-date information about your business, products, and services.
- Avoid misleading claims or false advertising.
- Clearly state product descriptions, prices, and any limitations (e.g., order cut-offs, available delivery areas).
2. Product & Service Quality #
- Ensure that all items listed are safe, lawful, and in good condition.
- Avoid selling prohibited goods (e.g., counterfeit items, expired food, restricted drugs).
- Deliver consistent quality aligned with customer expectations.
3. Timely Fulfillment #
- Process orders promptly and accurately.
- Honor stated delivery or pickup times.
- Notify customers immediately in case of delays, cancellations, or unavailable items.
4. Professional Customer Service #
- Be respectful, responsive, and courteous in all customer interactions.
- Resolve issues and complaints in a timely and professional manner.
- Avoid using profanity, threats, or any form of harassment.
5. Compliance with Platform Policies #
- Abide by BuzzLocalPH terms, pricing rules, commission structures, and subscription plans.
- Do not attempt to bypass the platform’s payment system or promote off-platform transactions.
- Keep your account and store details up to date, including business address, contact info, and store hours.
6. Data Privacy & Security #
- Respect the confidentiality of customer data.
- Do not use customer information for personal or marketing purposes outside of the platform.
7. Community Values #
- Promote a positive, inclusive, and ethical business environment.
- Report fraudulent or suspicious behavior to the BuzzLocalPH support team.
- Support local cooperation by collaborating respectfully with other vendors.
Violations of this Code of Conduct may result in warnings, suspension, or removal from the BuzzLocalPH platform. Let’s work together to build a trustworthy local economy and uplift our community through honest commerce.
